Refund Policy

At Terraleap, we are committed to providing high-quality educational content and a transparent, fair experience for all our learners. This Refund Policy explains our practices and guidelines regarding refunds for courses, subscriptions, and learning materials purchased through terraleap.com.

1. General Policy

By enrolling in and purchasing any course, product, or service on the Terraleap platform, you agree to this Refund Policy. All purchases are generally non-refundable once the transaction is completed and access to content has been provided, due to the digital nature of our offerings.

2. Eligibility for Refunds

We may consider refund requests only under limited circumstances, such as:

• Duplicate Charges: If a payment was unintentionally charged more than once due to a platform error.

• Course Cancellation: If Terraleap cancels the course prior to its launch or fails to provide the service as described.

Requests must be submitted to our support team within 7 days of purchase along with order details and a detailed explanation.

3. Non-Refundable Situations

The following are explicitly non-refundable:

• Change of Mind or dissatisfaction with course content after access is granted.

• Completed or Partially Accessed Courses where learning content has already been viewed or downloaded.

• Certificates or Materials already issued or downloaded.

• Subscription Renewals — refunds are not issued once a renewal payment is processed.

• Discounted or Promotional Purchases where specific terms exclude refunds.

4. How to Request a Refund

To request a refund:

1. Email us at support@terraleap.com with:

   • Your full name

   • Registered email address

   • Order or transaction ID

   • Name of the course or product

   • Reason for the refund request

2. Our team will review your request and respond within 5–7 business days.

5. Refund Processing

If a refund is approved:

• The amount will be refunded to the original payment method used during purchase.

• Processing times vary by payment provider and may take up to 10–15 business days.

6. Modifications to this Policy

Terraleap reserves the right to modify or update this Refund Policy at any time. All changes will be posted on this page with a revised effective date. Continued use of our services following any modifications indicates your acceptance of the updated policy.